Shipping Policy

Thank you for shopping with Smart Pet Gear! We're committed to getting your order to you as quickly as possible.

📦 Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

🚚 Australian Delivery Timeframes

We ship to all Australian states and territories. Estimated delivery times after dispatch:

Standard Shipping: 7–14 business days
Express Shipping: 3–7 business days

Please note that delivery times may vary depending on your location and any unforeseen delays with our carriers.

💰 Shipping Costs

Standard Shipping: Calculated at checkout based on order weight and destination
Free Shipping: Available on orders over AU$99

🌏 International Shipping

We currently ship to selected international destinations. International delivery times are typically 10–21 business days after dispatch. Import duties and taxes may apply and are the responsibility of the customer.

📍 Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to track your order online at any time.

⚠️ Delays & Issues

While we do our best to meet all delivery timeframes, occasional delays may occur due to high demand, weather conditions, or carrier issues. If your order hasn't arrived within the estimated timeframe, please contact us at support@smart-pet-gear.com and we'll investigate promptly.

📬 Incorrect Address

Please ensure your shipping address is correct at checkout. Smart Pet Gear is not responsible for orders delivered to an incorrect address provided by the customer.

📞 Contact Us

If you have any questions about your order or our shipping policy, please don't hesitate to reach out:

📧 Email: support@smart-pet-gear.com
🌐 Website: www.smart-pet-gear.com