Shipping policy

Shipping Policy

At Smart Pet Gear, we strive to get your order to you as quickly and safely as possible.

Processing Time All orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Within Australia

• Standard Shipping: 3-7 business days
• Express Shipping: 1-3 business days Shipping costs are calculated at checkout based on your location and order weight.

International Shipping We ship to selected international destinations including the US, UK, and EU. International delivery times are typically 7-21 business days depending on the destination and customs processing.

Shipping Costs Shipping costs are calculated at checkout. Free standard shipping may be available on orders over a specified amount - check our current promotions for details.

Customs & Duties (International Orders) International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in our pricing.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can monitor your delivery.

Lost or Damaged Parcels If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date and we will investigate and resolve the issue promptly.

Contact Us For any shipping enquiries, please reach out to us through our website.

Last updated: March 2026